|
|
Manu
K. Vora
University Studies and Publications:
MBA
with Marketing Management from Keller Graduate School of Management
Ph.D. and M.S. in Chemical Engineering from Illinois Institute of
Technology
B.S. in Chemical Engineering from Banaras Hindu
University in India.
Published in American Society for Quality
(ASQ) Quality
Progress and Quality Engineering
magazines, Total Quality Management & Business Excellence Journal
(UK), The TQM
Magazine (UK), American Institute of Chemical Engineers Journal, and
India Abroad newspaper. Also
published in energy engineering periodicals such as Energy Communications, International Petroleum Encyclopedia, Oil & Gas
Journal, and World Oil.
Over 110 presentations around the world in Caribbean &
Central America, Europe, East Asia,
Latin America, Middle East, and the United States.
Below is a list of his most recent publications:
“Creating Employee Value in a Global Economy through
Participation, Motivation, and
Development,” Total Quality
Management & Business Excellence, Vol. 15, No. 5 & 6,
803-816, July & August 2004.
“Life is a Journey, enjoy the ride and make a difference,”
Invited Guest Editorial, Quality
Engineering, Vol.
16, No. 3, March 2004.
“Global Quality Management without Boundaries,” Invited
Guest Editorial, The TQM Magazine,
Vol. 13, No. 2, 69-70, March 2003.
“Business Excellence through Quality Management,” Total
Quality Management, Vol. 13, No.
8, 1151-1159, December 2002.
Professional
Career:
Sergesketter
&
Associates
Inc.,
2000-Present
Provide
value-added consulting services in the areas of telecommunications
including call
centers In functions that include design, customer satisfaction,
continuous process
improvement, employee satisfaction, and organizational assessment.
Lucent Technologies,
1996-2000
As an Engineering Supervisor, led “Voice of the Customer”
project for the Switching & Access
Solutions and Customer Technical Support organizations to improve
customer satisfaction.
Designed and implemented employee value creation processes.
AT&T
Bell Laboratories,
Holmdel, NJ and Naperville, IL, 1983-1995
Provided internal quality
consulting to systems engineering and customer technical support
organizations. Taught American Society for Quality (ASQ) Certified
Quality Engineer (CQE) preparation classes at AT&T Bell Laboratories
to create 89 CQEs.
Institute
of Gas Technology, Chicago, IL, 1976-1982
Directed Coal Gasification pilot
plant data analysis team, presented findings in technical
journals and at professional societies meetings.
Memberships:
Member, Board of Examiners, International Asia Pacific
Quality Award (2004)
Member, Board of Advisors, CASS Program, Broome Community College,
Binghamton, NY (2003-present)
Advisor, ASQ Information integrity Interest Group (2003-present)
Vice
Chair, ASQ Capital Campaign (1999-2001)
Vice Chair - Recognition, Northern
Illinois Quality Conference (1997-present)
Vice
President, ASQ Board of Directors (2000-2002), National Director
(1996-2000)
Fellow - American Society for Quality (1995-present)
General Chair, 50th Annual Quality Congress Site Committee
(1995-1996)
Chief Judge, Illinois Team Excellence Award Program (1993-1999)
Chair, ASQ Chicago Section Executive Board (1994-1995), Member
(1989-present)
President
& Founding Director, Blind Foundation for India (1989-present)
Member, Board of Trustees - Avery Coonley School, Downers Grove,
Illinois (1988-1991)
Chair, Save The Children Holiday Fund Drive, AT&T Bell Labs/Lucent
Technologies (1986-1999)
Awards:
“2004 & 2003 Certificate of Appreciation”, Georgetown
University, Washington, DC.
“2003 Commencement Speaker”, Keller GSM, Milwaukee, WI, June 6, 2003
“2002, 2001, 1996 & 1995 Testimonial Awards”, ASQ Board of
Directors, Milwaukee, WI
“2001
Eugene L. Grant Medal”, American Society for Quality, Milwaukee, WI
“2000 International Alumni Leadership Award”, Illinois Institute of
Technology, Chicago, IL
“2000 Paul Harris Fellow Medal”, The Rotary Foundation of Rotary
International, Evanston, IL
“2000 Honorary Rotarian”, The Rotary Club of Wilmette, Wilmette, IL
“1998 Humanitarian of the Year Award”, Care & Share
organization, Lemont, IL
“1998 Outstanding Community Service Award” 4A, Lucent Technologies,
Naperville, IL
“1995 & 1993 Employee
Excellence Awards”, AT&T Bell Laboratories, Naperville, IL
“1994 Joe Lisy Award”, ASQ Chicago Section, Chicago, IL
“1992
Annual Merit Award”, the Chicago Association of Technological
Societies, Chicago, IL
“1990 Distinguished Service Award”, Save The Children Federation,
Westport, CT
“1968 J. N. Tata Endowment Scholarship for Graduate Work in USA”,
Mumbai, India.
-
Return to Associates-
|
