• Associates

Bernard F. Sergesketter
bfs@sergesketter.com

Bernie Sergesketter is a former Vice President and officer of AT&T, where he successfully incorporated the principles of quality into the sales processes in the Central Region of the United States.  Bernie’s experience at AT&T led him to co-author Quality is Personal: A Foundation for Total Quality Management, published by the Free Press, New York, 1993. Click here to view Bernie's bio. 

• Clients

• Publications

Terri S. Heath
theath@sergesketter.com

With over fifteen years of experience in marketing and advertising, Terri Heath brings significant expertise to the marketing projects conducted by Sergesketter & Associates.  Through her work with the firm, Terri has published several articles regarding the Call Center industry, including "The Intelligent Interface," published in TeleProfessional magazine in June 2000. Click here to view Terri’s bio.

James P. Burke
jburke@sergesketter.com

Prior to joining Sergesketter & Associates, Jim Burke spent forty years at AT&T, where he held a variety of positions in the area of marketing and sales.  In addition to his responsibilities at Sergesketter & Associates, Jim is an adjunct professor at the Loyola University Chicago Graduate School of Business where he teaches Strategic Management courses. Click here to view Jim’s bio.

John W. Schladweiler

John Schladweiler has over thirty-five years of experience in the information systems industry. At Sergesketter & Associates, John concentrates on technology and IT services strategy, helping clients obtain significant business value from information technology.  In particular, John excels at identifying technologies that improve sales processes. Click here to view John’s bio.

Karen C. Vorwald

Karen Vorwald has more than fifteen years of marketing and operations experience, joining Sergesketter & Associates from Topco Associates LLC, a $4+ billion food company, in June 2003.   During her tenure at Topco Associates, Karen held positions as Director of Business Development and Director of Creative Services.  Click here to view Karen’s bio.

Amanda B. Hopkins

Amanda Hopkins joined Sergesketter & Associates in June 2000.  As a consultant for the firm, her responsibilities include formulating recommendations based upon research and data analysis. Previously, Amanda conducted market research for New Paradigm Resources Group, a telecommunications consulting firm. Click here to view Amanda’s bio.

Manu Vora has over thirty years of leadership experience in telecommunications and chemical processing industries.  His areas of expertise and interest include customer satisfaction, continuous process improvement, and quality management. Click here to view Manu’s bio.

Linda R. Brand

Linda Brand’s experience encompasses over fifteen years of marketing and sales management positions with both AT&T and Proctor & Gamble.  As a part of Sergesketter & Associates, Linda focuses on group facilitation and process improvement.  She is a frequent presenter at client seminars and industry conferences.

Don Karmazin has over thirty years of experience in the information systems industry. Since joining Sergesketter & Associates in 1999, Don has consulted for a number of Fortune 500 firms in the strategic application of technology.

Michelle L. Gassensmith
mgassensmith@sergesketter.com

Michelle Gassensmith joined Sergesketter & Associates in 1996. Because of her expertise in sales and account management, Michelle assists clients by pre-qualifying companies at an executive level, working to identify opportunities for sales. 

Prior to joining Sergesketter & Associates in 1998, Doug Van Arkel held a variety of management positions at AT&T.  As a part of Sergesketter & Associates, Doug draws on his expertise in computer systems, telecommunications, and professional services experience.